Protect your
people

Protect your
culture

Protect your organization

These resources are built for Executive Directors, Middle Management, Business Owners, Regional Operations Leaders, and VPs, who want to equip the managers and leaders who report to them with practical, proven tools — not theory. If you're tired of losing good people, managing preventable conflict, and watching your team navigate terminations without a framework, you're in the right place.

Who This Is For?

Emotional Intelligence Termination Checklist

Every termination gone wrong starts with a conversation that was never prepared for. Give your managers the framework to end employment with clarity, dignity, and legal integrity — and the training tools to make it stick across your organization.

• Complete pre-meeting preparation: HR alignment, documentation checklist, logistics, and emotional readiness

• Word-for-word opening scripts that lead with dignity, not defensiveness

• What to say — and exactly what never to say — to avoid legal and cultural landmines

• How to close the conversation so the employee leaves with their dignity intact

• 8-slide PowerPoint for manager training — use as-is or customize for your P&P

$39.99 • Quick-use guide + 8-slide PowerPoint training

Choose your resource

EQ Coaching Program

Your team's performance ceiling is your managers' emotional intelligence ceiling. A 9-module program that equips your leaders with the frameworks, tools, and mindset shifts to coach confidently — and catch performance issues before they require documentation.

• The four pillars of EQ coaching: self-awareness, other awareness, self-regulation, and other engagement

• The GROW Framework — a proven conversation structure for every coaching scenario

• The What / So What / Now What Feedback Loop — turn vague feedback into developmental conversations

• How to build team ownership instead of dependency

• Application worksheets and reflection exercises usable the very next day

• Built from the same EQ practices behind sub-0.5% overtime and back-to-back U.S. News Best Senior Living awards

9-module self-paced program

The Leader's Playbook

Leadership training teaches theory. This covers what actually happens at work. An 8-module program on coaching, motivation, and courageous decisions — built for leaders who need practical tools for the real situations no one prepared them for.

• The shift from manager to coach — the highest-ROI move any leader can make

• The GROW Model applied to every scenario — from high-potentials to chronic underperformers

• Progressive discipline done right: verbal warnings, written notices, PIPs, and termination with full documentation

• How to lead your team after a separation — what to say, what to protect, how to rebuild trust fast

• Building a coaching culture where accountability is expected, not feared

• Weekly goals, team discussion prompts, and reflection exercises in every module

8-week course

Paula

Compassionate leadership and exceptional financial performance are not competing priorities—they're deeply connected.

Sub-0.5%

18–44%

Care margins achieved across communities

Overtime rate
under her leadership

Executive Director · Leadership Coach · Speaker

Paula is an executive director in senior living who has spent her career proving that people-first leadership delivers measurable business outcomes. Her communities have achieved record NOI, sub-0.5% overtime, care margins of 18–44%, and back-to-back U.S. News Best Senior Living recognition — not despite leading with emotional intelligence, but because of it.

Her path wasn't linear. She came up through marketing, spoke her way into rooms where she wasn't expected to hold her ground, and learned early — from both good and bad leaders — that how you treat people is your strategy. Today, she speaks and teaches on EQ in leadership, servant leadership, conflict resolution, and why people-first operations deliver measurable business outcomes. The resources she's created are distilled from real experience — built for leaders who want practical tools they can use now.

2x Award

U.S. News Best Senior Living,
2024 & 2025

Paula J. Banno

“

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Not sure which resource is right for you?

Navigating a termination right now? Start with the EQ Termination Checklist™ ($39.99) — get your manager ready before the conversation happens.

Want to develop yourself or your managers long-term? Start with the EQ Coaching Program ($99) — nine modules your leaders can apply the very next day.

Need a complete leadership reference for every difficult situation? Get the Leader's Playbook ($249) — the full 8-week course for leaders serious about lasting culture change.

Bring Paula to your organization!

Looking for a keynote speaker or workshop facilitator?

Trusted by senior living organizations across Washington state, Paula brings her experience as a practicing executive director into every room she speaks in. Whether you need a keynote, a half-day workshop, or a fully customized training for your leadership team, Paula meets your organization where it is.

• Emotional intelligence in leadership

• People-first operations that deliver financial results

• EQ-based termination and conflict resolution

• EQ sales leadership

• Retention strategies and healthy culture

• Why compassionate leadership is your competitive advantage

• Custom presentations and workshops tailored to your organization's needs

Reach out and tell Paula what your team needs — she'll personally respond and help you find the right fit to elevate your leaders to the next level.

Build stronger teams through emotionally intelligent leadership. Receive practical leadership strategies, real-world examples, and tools used by growing teams.